Support
Write to [email protected]. The checks further down solve the most common problems without waiting for a reply.
When you will hear back
| Pilot | The engineer running your pilot, named at the setup call, and [email protected]. |
|---|---|
| Team | Email. First reply within 2 business days. |
| Business | Priority email. First reply within 1 business day. |
| Enterprise | A named success manager, with response times set in your agreement. |
What to send, so the first reply can fix it
- Your console address.
- The computer's name and operating system, and the agent version shown on Connected machines.
- What you see, and when it started. Say which time zone.
- The installer's last page, the command output, or the output of StackSignal Agent status.
- Any code from 1 to 24 that the installer showed.
Never send a password or an API token. If a screenshot shows a colleague's figures or request excerpts, crop it before you attach it.
Check these first
| A computer stopped reporting | Look at Last heard from on Connected machines. A computer that was off, or a Windows computer whose owner was not signed in, catches up at its next run. On Windows, run StackSignal Agent status from the Start menu. To test the network path, open your console's /download address in a browser on that computer. |
|---|---|
| A computer is waiting for an owner | A computer installed with an install token arrives unassigned and sends nothing until an Owner picks its person in Assign to… on Connected machines. Assign it within about 30 days: the AI tools delete their own session logs after about that long, and older work is then lost. |
| Someone shows "Quiet" but uses AI every day | Their tool may not be read (Cursor, Windsurf, JetBrains AI and VSCodium are not), they may work on a second computer with no agent, or the computer needs agent 0.2.13 or later for Gemini CLI and Antigravity. |
| "Collecting since…" or "Nothing arrived for these days yet" | Deliberate labels: StackSignal never shows missing data as a zero. Computers report every 15 minutes while they are on. |
| A developer cannot sign in | An Owner fixes it on Access: New link for an invitation that expired (links last 7 days), or a Temporary password. Ten wrong passwords lock the account for 15 minutes. |
Security and privacy
Report a vulnerability to [email protected]. Ask about, correct or delete personal data at [email protected]. Exactly what the agent collects is on the security and privacy page.